Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maramaia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Maramaia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 62 Graylands, Horsell Park, Woking, Surrey. GU21 4LT. UNITED KINGDOM.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Shipping:

Delivery will be made to the address specified when you complete your order, please see the shipping page for more information.

Orders placed before 1.00pm on a working day will be processed that day and will be delivered within 5 business working days (Mon-Fri) Please note a business working day is any day other than weekends and Bank or other Public Holidays.

If you refuse the delivery of your order or fail to take delivery because you have cancelled your contract, Maramaia will refund or re-credit you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel you are required to return the goods to Maramaia, having first used the contact us page on our website. If you fail to return the goods within 14 days we reserve the right to charge you for any costs incurred by retrieving the goods from you.

Please ensure you provide a delivery address where someone will be available to receive the delivery between 8.30am and 5.30pm, Monday to Friday. If our couriers are unable to complete a delivery due to nobody being present a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.

Maramaia retains ownership of all items until they have been delivered to you (either directly, or by leaving them in a safe place or with a neighbour). Once your goods have been delivered the risk of damage to or loss of the item passes to you.

We aim for delivery up to 5 working days for UK orders. At the busiest time(Sept-Dec) order delivery could take slightly longer. Order tracking is available and can be emailed for you to track via the contact us page of the website.

More information on the shipping page.

Refund Policy:

If you are eligible for a refund we will refund you back to the method of payment you used when you originally paid for your order. Please note: it is your responsibility to advise us of any changes to your credit card details i.e. you no longer have that account. Refunds can take up to 30 days to process and once processed may take up to five days to appear on your account depending on credit card issuer.

Warranty:

All products supplied by Maramaia have a 12 months manufacturers warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.

Please note the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use.

Maramaia can repair your item for free within the 30 days from purchase date. After these 30 days, a small repair fee of £5.00-£10.00 , depending on the repair, will be charged. It's the buyers responsiblility to cover the cost of postage (Recorded Delivery, so there is proof of Delivery), sent to Maramaia. You would need to contact Maramaia prior to this to receive a RMA code.

Faulty Item(s)-
If you receive goods that are faulty or incomplete on arrival you must notify us within 48 hours of receipt of the item either in writing (by e-mail or by using the Contact Us page on the website). The goods should be returned to us in line with our Returns Procedure (see below).

We will check products returned as faulty. If the fault is verified we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If for any reason we are unable to replace the item (for example, due to discontinuation of a product) you will be offered a choice of a substitute alternative product or a refund for the faulty item.

If the goods you have returned are found not to be faulty you will be notified in writing and the goods will be returned to you at your cost.

Item(s) Damaged on Arrival-
In the unlikely event of you receiving a damaged product you should notify us in writing (either by e-mail or by using the Contact Us page on the website) within 48 hours of receipt of the goods.

The goods should be returned to us in line with our Returns Procedure (see below). Once we have received the goods back at our Despatch Depot we will examine the goods for the damage. If the damage is verified we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return..

If the goods you have returned are found not to be damaged you will be notified in writing and the goods will be returned to you at your cost.

Wrong Item(s) Delivered-
If, by mistake we supply you with an incorrect item you must notify us within 7 days. The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot the correct items will be shipped within 5 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.

Item(s) Not Required-
If you wish to return an unwanted item you must notify us in writing (by e-mail or by using the Contact Us page on the website) within 7 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying Maramaia of the cancellation.

The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.

Extra Item(s) Delivered-
If, by mistake we supply you with extra items you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website). The item(s) should be returned to us in line with our Returns Procedure (see below). Once the goods have been returned to the Despatch Depot you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

Returns Procedure:

Where necessary items should be returned in their original packaging and 'as new' to the Despatch Depot (issued with a RMA). Please use the contact us page to start this process.

Before returning any items you must acquire a Return Merchandise Authorisation (RMA) number. This number should be quoted on all correspondence, and a covering note should be included with your returned item(s) quoting your name, your order reference, a contact telephone number and your RMA number.

Items returned without a valid RMA number will be returned to you at your cost.